You can request a refund
only once we have received the items purchased back. Some items are excluded
from refunds. In any case you will need to request a RMA, you can do this from
your account or by emailing info@pigeonpetshop.com. The RMA request will give
options to request a refund or exchange, this is at our discretion on what resolution
we provide. Please provide a clear reason for the refund/replacement request
and proof of return, or if requested proof of fault.