How do I get a refund?

Please note that refunds can only be processed once we have received the purchased items back. Please request a Return Merchandise Authorization (RMA) by emailing us at or through your account. The RMA request will provide you with options to request a refund or exchange, which is at our discretion to decide. To ensure a smooth refund process, please provide a clear reason for the refund/replacement request and proof of return. If requested, please also provide proof of fault.