Contact Info
If you need to contact us, you can find all our details on this page. No need to send out a Carrier Pigeon.
Address
Unit 14 Newton Industrial Estate,
R/O 92-96 Bordesley Green,
Birmingham,
West Midlands,
B9 4TS
Phone Number
0121 773 8877
E-mail Address
info@pigeonpetshop.com
Working Days/Hours
Mon - Wed / 12:00PM - 6:00PM
Thu - Sun / 12:00PM - 7:00PM
Send Us a Message
Frequently Asked Questions
How do I modify an order?
JawsStaff2022-12-09T17:16:04+00:00Orders can be modified, amended and cancelled via the Your Account section of the website.
How do I cancel an order?
JawsStaff2022-12-09T17:18:39+00:00You can cancel your order by contacting us on info@pigeonpetshop.com or you may do it yourself via the Your Account section found at the top and bottom of any page.
Why is my order delayed?
JawsStaff2022-12-09T17:22:24+00:00Orders can be delayed due to a number of reasons. Some examples are due to weather conditions, excessive workload, or even stock shortages. You can get a more detailed reason for any delay to your order by contact us by email at info@pigeonpetshop.com. If there is a shortage or production issue with an item, it will be displaced on the product page, however this is only if we are aware of the issue.
How do I get a refund?
JawsStaff2022-12-09T17:26:59+00:00You can request a refund
only once we have received the items purchased back. Some items are excluded
from refunds. In any case you will need to request a RMA, you can do this from
your account or by emailing info@pigeonpetshop.com. The RMA request will give
options to request a refund or exchange, this is at our discretion on what resolution
we provide. Please provide a clear reason for the refund/replacement request
and proof of return, or if requested proof of fault.