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Frequently Asked Questions
How do I modify an order?JawsStaff
Orders can be modified, amended and cancelled via the Your Account section of the website.
How do I cancel an order?JawsStaff
You can cancel your order by contacting us on firstname.lastname@example.org or you may do it yourself via the Your Account section found at the top and bottom of any page.
Why is my order delayed?JawsStaff
Orders can be delayed due to a number of reasons. Some examples are due to weather conditions, excessive workload, or even stock shortages. You can get a more detailed reason for any delay to your order by contact us by email at email@example.com. If there is a shortage or production issue with an item, it will be displaced on the product page, however this is only if we are aware of the issue.
How do I get a refund?JawsStaff
You can request a refund only once we have received the items purchased back. Some items are excluded from refunds. In any case you will need to request a RMA, you can do this from your account or by emailing firstname.lastname@example.org. The RMA request will give options to request a refund or exchange, this is at our discretion on what resolution we provide. Please provide a clear reason for the refund/replacement request and proof of return, or if requested proof of fault.