Contact Us

Contact Info

If you need to contact us, you can find all our details on this page. No need to send out a Carrier Pigeon.

Address

Unit 14 Newton Industrial Estate,
R/O 92-96 Bordesley Green,
Birmingham,
West Midlands,
B9 4TS

Phone Number

0121 773 8877

E-mail Address

info@pigeonpetshop.com

Working Days/Hours

Mon - Wed / 12:00PM - 6:00PM
Thu - Sun / 12:00PM - 7:00PM

Send Us a Message

    Frequently Asked Questions

    Orders can be modified, amended and cancelled via the Your Account section of the website.

    You can cancel your order by contacting us on info@pigeonpetshop.com or you may do it yourself via the Your Account section found at the top and bottom of any page.

    Orders can be delayed due to a number of reasons. Some examples are due to weather conditions, excessive workload, or even stock shortages. You can get a more detailed reason for any delay to your order by contact us by email at info@pigeonpetshop.com. If there is a shortage or production issue with an item, it will be displaced on the product page, however this is only if we are aware of the issue.

    You can request a refund only once we have received the items purchased back. Some items are excluded from refunds. In any case you will need to request a RMA, you can do this from your account or by emailing info@pigeonpetshop.com. The RMA request will give options to request a refund or exchange, this is at our discretion on what resolution we provide. Please provide a clear reason for the refund/replacement request and proof of return, or if requested proof of fault.