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Contact Info
If you need to contact us, you can find all our details on this page. No need to send out a Carrier Pigeon.
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Frequently Asked Questions
How do I modify an order?
Orders can be modified, amended and cancelled via the Your Account section of the website.
How do I cancel an order?
You can cancel your order by contacting us on info@pigeonpetshop.com or you may do it yourself via the Your Account section found at the top and bottom of any page.
Why is my order delayed?
Orders can be delayed due to a number of reasons. Some examples are due to weather conditions, excessive workload, or even stock shortages. You can get a more detailed reason for any delay to your order by contact us by email at info@pigeonpetshop.com. If there is a shortage or production issue with an item, it will be displaced on the product page, however this is only if we are aware of the issue.
How do I get a refund?
You can request a refund
only once we have received the items purchased back. Some items are excluded
from refunds. In any case you will need to request a RMA, you can do this from
your account or by emailing info@pigeonpetshop.com. The RMA request will give
options to request a refund or exchange, this is at our discretion on what resolution
we provide. Please provide a clear reason for the refund/replacement request
and proof of return, or if requested proof of fault.