Privacy Policy & Terms

1. Who We Are

The data controller is:

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: name, username or similar identifier
• Contact data: billing address, delivery address, email address, telephone number
• Financial data: payment card details (processed securely via third-party payment providers — we do not store card data)
• Transaction data: details of products and services you have purchased from us
• Technical data: IP address, browser type, device information, time zone, operating system
• Usage data: information about how you use our website, products and services
• Marketing data: your preferences for receiving marketing from us
• Communications data: any messages, emails or enquiries you send us

3. How We Collect Your Data

• Directly from you when you place an order, create an account, contact us, or sign up for marketing
• Automatically via cookies and similar technologies when you browse our website (see our Cookie Policy)
• From third parties such as payment processors, analytics providers, and advertising networks

4. How We Use Your Data

We use your personal data only where we have a lawful basis. These include:

5. Marketing

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

We will never sell your data to third parties for marketing purposes.

6. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

• Payment processors — to securely process your payments (e.g. Stripe, PayPal)
• Delivery and courier partners — to fulfil your orders
• IT and hosting providers — including Odoo (our ecommerce platform)
• Analytics providers — such as Google Analytics, to help us improve our website
• Legal authorities — where required by law or to protect our rights

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. As a general guide:

• Order and transaction records: 7 years (for tax and legal purposes)
• Account data: for the duration of your account, plus a reasonable period after closure
• Marketing preferences: until you unsubscribe or withdraw consent
• Website usage data: as per our Cookie Policy

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@pigeonpetshop.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses SSL encryption (HTTPS) and our platform (Odoo) is hosted on a secure server. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

1. About Us

Homing Pigeon Supplies is a UK-based pet supply retailer operating at homingpigeonsupplies.com. For all enquiries: info@pigeonpetshop.com | 0121 773 8877.

2. Use of Our Website

• You must be at least 18 years old to place an order
• You agree to use this website for lawful purposes only
• You must not misuse our website by introducing viruses or other harmful material
• We reserve the right to restrict or terminate access to any user at our discretion
• All content on this website is owned by or licensed to Homing Pigeon Supplies and may not be reproduced without permission

3. Orders & Contract

When you place an order, you are making an offer to purchase. A legally binding contract is formed when we send you an order confirmation email. We reserve the right to decline any order at our discretion.

All orders are subject to availability. If a product is out of stock after you have ordered, we will notify you promptly and offer a refund, alternative, or backorder as appropriate.

4. Prices & Payment

• All prices are displayed in GBP (£) and are inclusive of VAT where applicable
• We reserve the right to change prices at any time. The price you pay is the price shown at the time you place your order
• Payment is required in full at the time of ordering
• We accept major credit/debit cards and other payment methods as displayed at checkout
• Payments are processed securely via third-party providers. We do not store your card details

5. Delivery

• We deliver to addresses within the United Kingdom
• Estimated delivery times are displayed at checkout and are not guaranteed
• Risk in the goods passes to you on delivery
• If your order does not arrive within the estimated timeframe, please contact us and we will investigate
• We are not liable for delays caused by circumstances beyond our control (e.g. courier delays, adverse weather)

6. Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us at info@pigeonpetshop.com.

• Items must be returned in their original, unused condition and packaging
• You are responsible for the cost of return postage unless the item is faulty or incorrectly sent
• Refunds will be processed within 14 days of us receiving the returned goods
• Perishable goods (e.g. live feed, fresh food items) are exempt from the right of return unless faulty

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost to you.

7. Product Information

We make every effort to ensure product descriptions, images and specifications are accurate. However, slight variations in colour or appearance may occur due to screen settings. Product availability and pricing may change without notice.

Always read product labels, instructions and safety information before use. Products intended for animal use should only be used as directed. We accept no liability for misuse of products.

8. Limitation of Liability

To the fullest extent permitted by law, Homing Pigeon Supplies shall not be liable for any indirect, consequential, or special losses arising from your use of our website or products.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under English law. Your statutory rights as a consumer are not affected.

9. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Homing Pigeon Supplies or our content suppliers and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes take effect immediately upon posting to this page. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

12. Contact Us

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